Frequently Asked Questions

Have a question? We've got answers. If you can't find what you're looking for, feel free to contact us and we'll get back to you as soon as possible.

Orders

How do I place an order?

Simply browse our store, add your favourite items to your cart, and proceed to checkout. We accept all major payment methods for a safe and secure transaction.

Can I change or cancel my order?

We process orders quickly, so please contact us immediately if you need to make a change or cancellation. Once an order has been dispatched, we are unable to make changes. Please refer to our Refund Policy for full details.

Will I receive an order confirmation?

Yes! You will receive an email confirmation as soon as your order is placed. Please check your spam or junk folder if you don't see it in your inbox.

Shipping & Delivery

Where do you ship to?

We ship Australia-wide and to select international destinations. Shipping availability and rates are displayed at checkout.

How long does shipping take?

Delivery times vary depending on the product and supplier location. As we work with multiple suppliers, estimated delivery times are listed on each product page. Generally, please allow 7–21 business days for delivery.

Why might my order take longer than expected?

As a dropshipping store, your items are shipped directly from our suppliers. Occasionally, factors such as high demand, customs processing, or supplier delays may extend delivery times. We appreciate your patience and will keep you updated.

How do I track my order?

Once your order has been dispatched, you will receive an email with your tracking number and a link to track your shipment. Please allow 3–5 business days after dispatch for tracking information to update.

My order shows delivered but I haven't received it — what do I do?

Please check with neighbours and your local post office first. If you still can't locate your parcel, contact us and we'll investigate on your behalf.

Products

Where do your products come from?

We partner with trusted suppliers to bring you a curated selection of quality products. Items are shipped directly from our suppliers to your door.

Are your product photos accurate?

We do our best to display products as accurately as possible. However, colours may vary slightly due to different screen settings and lighting. If you have any questions about a specific product, please don't hesitate to reach out.

Do you restock sold-out items?

Restocking depends on supplier availability. If an item you love is out of stock, feel free to contact us and we'll let you know if and when it will be available again.

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. Please visit our Refund Policy page for full details on returns, exchanges, and refunds.

My item arrived damaged or incorrect — what should I do?

We're sorry to hear that! Please contact us within 7 days of receiving your order and include photos of the item. We'll work quickly to resolve the issue for you.

How long do refunds take?

Once your return or refund is approved, please allow 5–10 business days for the funds to appear back in your account, depending on your payment provider.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment options listed at checkout. All transactions are processed securely.

Is my payment information safe?

Absolutely. Our store uses industry-standard SSL encryption to ensure your payment details are always protected.

Still Have Questions?

We're here to help! Reach out to us via our Contact Us page and our team will get back to you as soon as possible.